Delivery & Returns

Most 0770 creations are individually handcrafted to order in our Italian atelier. Production normally takes up to 10 working days before dispatch, unless otherwise specified on the product page. Made to Measure, Bespoke and customised pieces may require additional time, which will be confirmed by our atelier.

Ready-to-ship pieces and available samples may be dispatched sooner. Delivery times vary depending on the destination and carrier and are separate from production times. Once your order is shipped, you will receive an email with tracking information. Should any unexpected delay occur, our team will contact you.

For orders shipped outside the European Union, import duties, customs taxes and handling fees may apply. Unless otherwise indicated at checkout, these charges are the responsibility of the customer and are separate from the product price and shipping costs.

As customs regulations vary by country, we recommend contacting your local customs authority for further information before placing an order.

Right of withdrawal

For purchases covered by EU consumer withdrawal rights, customers may request a return within 14 calendar days of delivery without giving a reason. Returned items must be sent back within 14 days of notifying us of the withdrawal.

Product conditions

All returned pieces should be in their original condition, clean, undamaged and free from signs of wear, perfume, stains or alterations, with original labels, accessories and packaging wherever possible. Items may be carefully tried on to assess their fit, but must not be worn beyond what is necessary for inspection. Excessive handling or use may result in a deduction for diminished value, where permitted by law.

Exchanges & store credit

For voluntary returns or exchanges outside statutory withdrawal rights, 0770 may offer a size exchange or store credit (voucher), subject to approval and the condition of the item. Voluntary returns of sample-sale pieces are eligible for store credit only, where accepted by our atelier. These conditions do not affect statutory consumer rights.

Made to Measure & Bespoke

Pieces produced according to individual measurements or clearly personalised specifications may be excluded from the statutory right of withdrawal, where permitted by law. Standard-size made-to-order pieces are not automatically excluded.

Defective or incorrect items

If a product is defective, damaged or does not correspond to your order, please contact our atelier. We will provide the remedies required by applicable consumer protection laws, including repair, replacement, price reduction or refund where appropriate. These rights also apply to personalised creations.

Refunds

Where a refund is legally required, it will be issued through the original payment method within the applicable legal timeframe, including eligible standard delivery costs. A voucher may be issued instead only when the customer expressly agrees. For eligible withdrawal returns, return shipping costs are the customer's responsibility where permitted by law and disclosed before purchase.

To request a return, exchange or store credit, please email info@0770.it with your order number. Our atelier will provide return instructions. Please do not send items back without first contacting us.

Goods should be returned to

Pirozzi Vincenzo
Via Montagnola 46
80039 Saviano — Napoli — Italy
info@0770.it
+39 081 5300151

For shipping rates and transit information, see Shipping.