How long will it take to receive the product?
At 0770, we take pride in creating unique and exquisite pieces that are entirely handmade. To ensure the highest quality and attention to detail, our products are made to order. The production time for our handmade pieces is approximately 14 business days. After production, we offer express shipping options that typically take up to 3 business days, depending on your location. We understand that unexpected delays can happen. If there are any delays in the production or shipping of your order, we will promptly notify you and keep you updated on the status of your order. Our customer service team is always available to answer any questions or concerns you may have, and we are committed to providing you with the best possible shopping experience.
Can I receive my order earlier by a specific date?
Certainly! If you have a specific date by which you need to receive your order, please send us a request through our contact page or chat, and we will do our best to accommodate your request. Our team is always happy to assist you and find a solution that works for you.
Can I customize an existing piece?
Absolutely! If you have a specific customization request for an existing creation from 0770, please contact us with your idea, and our team of designers and artisans will work with you to create a truly unique and fantastic piece. We are always excited to collaborate with our customers and bring their ideas to life.
Do you ship with a gift box?
Yes, every piece from our collection is delivered in a black box with the 0770 logo. We believe that the presentation of our products is just as important as the products themselves, and we want to ensure that every order is delivered in a stylish and elegant manner.
Can I customize the piece and/or the box?
Absolutely! We offer customization options for both our pieces and our boxes. We can engrave initials, a phrase, or any other design on the piece or the box, depending on your preferences. Please contact us with your customization request, and we will work with you to find the perfect solution. We believe that every detail counts, and we want to ensure that your order is personalized and unique to you.
What type of leather are your products made of?
Every item in our collection is made of Tuscan vegetable-tanned leather. Most of our items are made of leather that is approximately 2.8mm thick. The leather we use is of the highest quality and is sourced from some of the best tanneries in Tuscany.
Is the leather you use an eco-sustainable product?
The leather we use is guaranteed to be processed in a way that is environmentally friendly and safe for people. We are committed to using sustainable and ethical practices in all aspects of our business, including the sourcing and processing of our materials. We believe that it is our responsibility to minimize our impact on the environment and to ensure that our products are made in a way that is both ethical and sustainable.
How do I choose the right size? How do I know if it will fit me correctly?
At 0770, we understand that finding the right size can be a challenge, especially when shopping online. That's why we provide detailed size charts for each of our products, which you can find on the product page. We recommend that you take your measurements and compare them to the size chart to determine the best size for you. If you have any questions or concerns about sizing, please don't hesitate to contact our customer service team for assistance. We are always happy to help you find the perfect fit.
Do you accept returns or exchanges?
We accept returns or exchanges only for manufacturing defects or sizing errors. Products may be returned within fifteen business days of delivery, subject to certain conditions. The return must be approved by 0770 and discussed via email within seven business days of delivery. The product must be new, unused, with original labels and tags, and in its original bag and packaging, and must be returned within 15 days of purchase. If we agree that the product was indeed defective, we will offer a size exchange, an item exchange if it has defects, or a refund in the form of a voucher of equal value to be used within two years (less shipping costs). 0770 will contact you within 48 hours of receiving your return, excluding holidays. As our products are made to order and/or customized, we will issue a refund through a discount code or facilitate a size or item exchange, ensuring your satisfaction with our unique, personalized creations.
Which Payment Methods Do You Accept?
0770 accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Shop Pay
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase. At the time of shipment, you will receive an email with all the relevant information regarding your order, including the tracking number and a link to the carrier's website. This will allow you to track your order and see when it is expected to arrive. If you have any questions or concerns about the shipment of your order, please don't hesitate to contact our customer service team for assistance. We are always happy to help you track your order and ensure that it arrives on time.