Delivery & Returns
Our products are meticulously handcrafted to order, using premium materials and tailored to your specifications. They will be shipped within 14 business days after payment is received and the address is verified. The products are delivered to the shipping address, indicated during the process of order. In case of any delays in fulfilling your order, we will promptly inform you. Please note that dispatch times may be longer during holidays. If there are any delays, we will contact you to provide updates.
IMPORT DUTIES & TAXES
When placing an international order, it is important to be aware that you may be required to pay import duties and/or additional taxes or expenses. These charges are often imposed by foreign regulatory requirements or laws and are the responsibility of the customer or recipient to pay in addition to the cost of delivery. It is important to note that we have no control over these charges and cannot predict their amount. To avoid any surprises, we recommend that you contact your local customs office or taxation authority for further information before placing your order. This will help you to understand any potential charges that may be incurred and allow you to make an informed decision about your purchase.
We accept returns or exchanges only for manufacturing defects or sizing errors. In such circumstances, products may be returned within fifteen business days of delivery, subject to the following conditions:
1. The return must be approved by 0770 and discussed via email as indicated below, within seven business days of delivery.
2. The return must be made exactly as advised by 0770.
3. 0770 will not accept any returns sent through customs incorrectly, which may result in customs fees. 0770 will not pay for return shipping or any customs taxes and duties incurred upon return, unless otherwise agreed in writing by 0770.
The product must be new, unused, with original labels and tags, and in its original bag and packaging, and must be returned within 15 days of delivery date. If we agree that the product was indeed defective, 0770 will offer a size exchange, an item exchange if it has defects, or a refund in the form of a voucher of equal value to be used within two years (less shipping costs).
0770 will contact you within 48 hours of receiving your return, excluding holidays. As our products are made to order and or customized, we will issue a refund through a discount code or facilitate a size or item exchange, ensuring your satisfaction with our unique, personalized creations.
Goods should be returned to:
Via Montagnola 46, 80039 Saviano - Napoli - Italy
Tel: +39 0815300151