RETURNS, REFUNDS & EXCHANGES

At 0770, each piece is crafted with care and attention to detail in our Italian atelier. We are committed to providing a transparent and considered shopping experience.

PRODUCTION & DELIVERY

Most 0770 pieces are individually handcrafted to order in Italy.

Production normally takes approximately 10 working days before dispatch, excluding weekends and public holidays. This is an estimated production timeframe, not a guaranteed delivery date.

Made to Measure, Bespoke and specially customised creations may require additional production time. Any different timeframe will be communicated for the specific order.

Shipping transit times are additional and depend on the destination and selected delivery service.

In the event of an unexpected delay, our team will contact you with relevant updates.

RIGHT OF WITHDRAWAL — STANDARD ITEMS

In accordance with applicable consumer protection laws, customers purchasing as consumers online generally have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason, unless a statutory exception applies.

For orders containing multiple items delivered separately, the withdrawal period begins upon receipt of the final item.

To exercise your right of withdrawal, please email info@0770.it within the applicable period, clearly stating your decision to withdraw and providing your order number.

You do not need prior authorisation from 0770 to exercise a valid statutory right of withdrawal.

Once you have notified us, the item must be returned without undue delay and no later than 14 calendar days after your withdrawal notification.

Items may be handled and tried on only to the extent reasonably necessary to establish their nature, characteristics and fit, as would be possible in a physical store.

Customers are responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

We kindly request that items be returned with their original labels, accessories and packaging whenever possible. The absence of original packaging does not automatically invalidate statutory withdrawal rights.

Unless otherwise agreed or required by law, return shipping costs are the responsibility of the customer.

REFUNDS

When a valid statutory right of withdrawal is exercised, the customer will receive a refund of all payments required by applicable law, including standard outbound delivery charges where applicable.

Additional costs resulting from an expressly selected premium delivery service are not refundable.

Refunds will be processed without undue delay and within 14 calendar days of receiving the withdrawal notification.

We may withhold reimbursement until we have received the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless the customer expressly agrees otherwise, without additional refund fees.

MADE TO MEASURE, BESPOKE & CUSTOMISED CREATIONS

0770 specialises in individually designed leather creations, including Made to Measure, Bespoke and customised pieces.

Under Article 59(1)(c) of the Italian Consumer Code, the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

This exception may apply to pieces created according to individual body measurements, personalised design requirements or specifically requested modifications.

An item being manufactured after an order is placed does not, by itself, automatically qualify it as a personalised product.

Where the statutory exception applies, the order cannot be cancelled or returned under the ordinary right of withdrawal.

Any applicable exclusion will be communicated before purchase.

These provisions do not affect the customer's statutory rights in the event of defective or non-conforming goods.

SIZE EXCHANGES & STORE CREDIT

We understand that choosing the correct fit is particularly important for sculptural leather garments and accessories.

Customers who wish to request a size exchange may contact us at info@0770.it, providing their order number and relevant measurements.

Where a statutory refund is not required, 0770 may offer, at its discretion and subject to availability:

• An exchange for another size.

• An exchange for another item.

• Store credit or a voucher for a future purchase.

Any voluntary exchange or store-credit arrangement will be communicated individually.

Store credit or vouchers will never replace a refund or another remedy required under applicable consumer protection law.

SAMPLE SALE & ARCHIVE PIECES

Sample Sale and Archive pieces may include showroom samples, previous collection designs or limited-availability creations.

Their condition, availability and any relevant characteristics will be described at the time of purchase.

Because some pieces are unique or no longer in production, voluntary size exchanges or replacements may not always be possible.

Where no statutory refund is required, 0770 may offer store credit under the specific commercial conditions communicated for the sale.

All applicable statutory withdrawal and consumer guarantee rights remain unaffected, including for standard-size Sample Sale and Archive products.

DEFECTIVE OR NON-CONFORMING ITEMS

Every 0770 creation undergoes quality control before dispatch.

If you receive an item that is damaged, incorrect or does not conform to the sales contract, please contact info@0770.it, providing your order details and, where possible, photographs.

Under applicable Italian consumer protection law, consumer purchases are generally protected by a legal guarantee covering conformity defects that become apparent within two years of delivery.

Depending on the circumstances and applicable legal requirements, remedies may include:

• Repair or replacement free of charge.

• An appropriate price reduction.

• Termination of the contract and reimbursement.

Costs legally attributable to the seller, including necessary return costs for the applicable remedy, will be covered by 0770.

These rights also apply to Made to Measure, Bespoke, customised and Sample Sale purchases.

Nothing in this policy excludes or limits mandatory statutory consumer rights.

INTERNATIONAL RETURNS & CUSTOMS

For returns originating outside the European Union, we recommend contacting our team before dispatch to obtain the appropriate customs documentation and shipping instructions.

Customers are responsible for direct return shipping costs where permitted by law.

Any customs duties, taxes or charges will be handled in accordance with applicable law and the circumstances of the return.

RETURNS ADDRESS

0770 — Pirozzi Vincenzo

Via Montagnola 46
80039 Saviano (Napoli)
Italy

Email: info@0770.it
Phone: +39 0815300151

OPTIONAL WITHDRAWAL FORM

To: 0770 — Pirozzi Vincenzo, Via Montagnola 46, 80039 Saviano (Napoli), Italy — info@0770.it

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Products:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

This form is optional. Customers may exercise their statutory right of withdrawal through any other unequivocal statement sent within the applicable deadline.

ADDITIONAL INFORMATION

For further information regarding production, delivery and returns, please visit our Delivery & Returns page or contact info@0770.it.

In the event of any inconsistency, mandatory applicable consumer protection law will prevail.